Crisis Communications Handbook

Effective communication strategies for organisations, first responders and the media

Jane's Crisis Communications Handbook is the 'must have' resource for all organisations that could confront any type of crisis - natural disaster, terrorism, workplace violence or mass-casualty transportation accidents. The Handbook provides detailed crisis communications procedures with expert input from crisis beat reporters and emergency responders, in the public and private sectors. Whether your official title is Public Information Officer, or you are just assuming that role in a crisis, Jane's Crisis Communications Handbook guides you through interacting with stakeholders, working with the media to inform, direct and calm the public, and also outlines how to establish an effective crisis communications team.

Key contents include:

Response procedures for natural disasters, human-caused hazards and mechanical malfunctions
Public and private sector co-operation
Creating a Joint Information Centre
Establishing a crisis communications team and strategy
Stakeholder relations, including guidance on the psychological effects of a crisis
Fostering relationships with the media
Interview dos and donts
Press releases and press conferences
Managing media pools
Organising anniversaries

Knowing the crisis cycle phases and planning accordingly can be the defining line between chaos and control. The in-depth coverage offered by Jane's Crisis Communications Handbook will ensure your organisation remains on the control-side of that line.

Editors: Louie Fernandez and Martin Merzer

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